Our behavior

Current operating situation

According to government decree, it is mandatory for all guests to wear a mask in the train carriages, all publicly accessible inside-areas including restaurants, shops, waiting rooms, toilets, etc. Please find further important information regarding the safety concept of Mount Rigi Railways due to the coronavirus in the following articles below.

Current operating situation

MOUNT RIGI RAILWAYS SAFETY CONCEPT

When travelling, we advise all passengers to please follow the safety measures in place for public transportation (SBB) as well as the hygiene recommendations published by the Swiss Federal Office of Public Health (BAG). Mount Rigi Railways has developed ist own set of safety measures, following the lead of the SBB and BAG in the process. These measures rely heavily on the personal responsibility and solidarity demonstrated by customers of Mount Rigi Railways.  As of October 29th, 2020, you are kindly requested to acknowledge and adhere to the following safety measures:

GROUP TOURS ON THE RIGI RAILWAYS

For capacity and organisational reasons, the RIGI BAHNEN AG can not always guarantee additional space in the vehicles for groups (depending on the number of guests).

For your and our safety, we ask you to observe the following rules:

  • All passengers must wear a hygienic mask when travelling on Swiss public transportation
  • Group leader is responsible for protective equipment (material can be purchased on site)
  • Departmental separation should not be removed
  • Group passengers should not leave their group compartment
  • Tickets should be paid by credit card or invoice

AVAILABILITY RIGI GUEST-SERVICE

Our customer-service-team is available from Mo - Fr from 08.00h - 12.00h by phone and e-mail. Due to these limited business hours, we ask you to be patient until your message can be answered.

Rigi Guest Service
+41 41 399 87 87
welcome@rigi.ch