Our behavior

Safety measures

According to government decree, it is mandatory for all guests to wear a mask in the train carriages, all publicly accessible inside-areas including restaurants, shops, waiting rooms, toilets, etc. Please find further important information regarding the safety concept of Mount Rigi Railways due to the coronavirus in the following articles below.

Current operating situation

MOUNT RIGI RAILWAYS SAFETY CONCEPT

When travelling, we advise all passengers to please follow the safety measures in place for public transportation (SBB) as well as the hygiene recommendations published by the Swiss Federal Office of Public Health (BAG). Mount Rigi Railways has developed ist own set of safety measures, following the lead of the SBB and BAG in the process. These measures rely heavily on the personal responsibility and solidarity demonstrated by customers of Mount Rigi Railways.  As of February 5th, 2021, you are kindly requested to acknowledge and adhere to the following safety measures:

Frequently asked questions

  • For individual guests, it is not necessary to reserve in advance, however we do recommend traveling at off-peak times. If you are travelling in a group of 10 people or more, it is necessary to reserve in advance. Please contact our Rigi Guest Services Department at welcome@rigi.ch in order to place your reservation.

  • We strongly encourage you to purchase tickets online. Of course, if that is not possible, you may purchase your ticket from one of our staff at the counter. When possible, we prefer that you pay «contactless», meaning by card, TWINT, etc.

    AUTOMATIC TICKETING

    Please buy your ticket to Mount Rigi whenever possible online. Mount Rigi Railways accepts also the following automatic ticketing providers: BLS Mobil, FAIRTIQ, lezzgo, SBB EasyRide, TCS-App and ZVV-Ticket-App.

  • Are there any additional safety measures aside from the mask-wearing requirement?

    In addition to the mask-wearing requirement, we also follow additional measures that have been decided by the BAG (Swiss Federal Health Office) such as a regular cleaning of the train, making hand-disinfectant available at the stations, etc. Given that the SBB and the BAG set the policies in consultation with one another, the policies at Mount Rigi Railways would be similar to those you would find at an SBB train station.

  • Are there special safety measures that need to be followed when visiting the mineral bath?

    The mineral bath will remain open only for hotel guests until April 14. All of the safety measures that have been adopted by the Mineral Bath & Spa at Rigi Kaltbad are published here and are updated on an ongoing basis as required.

  • For capacity and organisational reasons, the RIGI BAHNEN AG can not always guarantee additional space in the vehicles for groups (depending on the number of guests).

    For your and our safety, we ask you to observe the following rules:

    • All passengers must wear a hygienic mask when travelling on Swiss public transportation
    • Group leader is responsible for protective equipment (material can be purchased on site)
    • Departmental separation should not be removed
    • Group passengers should not leave their group compartment
    • Tickets should be paid by credit card or invoice

    Regulations for groups

AVAILABILITY RIGI GUEST-SERVICE

Our customer-service-team is available from Mo - Fr from 08.00h - 12.00h and from 13.00h - 15.00h by phone and e-mail. Due to these limited business hours, we ask you to be patient until your message can be answered.

Rigi Guest Service
+41 41 399 87 87
welcome@rigi.ch